Privacy Policy

Privacy Policy (Turf Supply Business)

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order for turf or related products, or contact us for advice or support. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or placing an order, you agree to the practices described in this policy.

This website is operated by:

Lawn Gurus Ltd — registered in England and Wales (Company No. 09341446).

For any questions about this policy or your personal data, please contact: [Insert Email Address].

We collect information necessary to supply turf, arrange delivery, and provide customer support.

2.1 Information you provide directly

This includes:

• Name
• Email address
• Phone number
• Delivery address (including access notes for turf delivery)
• Payment details (processed securely by third-party providers)
• Order details (turf type, quantity, delivery date)
• Enquiries or messages submitted via our website or by phone

2.2 Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Cookies and tracking data (see our Cookie Policy)

2.3 Information related to turf delivery

Because turf is perishable and delivered kerbside, we may collect:

• Access information (road width, parking restrictions, delivery instructions)
• Photographs you provide relating to complaints or delivery issues

We use your personal data to:

• Process and deliver your turf order
• Contact you about your order, delivery, or any issues
• Provide advice on turf suitability, installation, or aftercare
• Respond to enquiries and provide customer support
• Improve our website and services
• Maintain internal records and comply with legal obligations
• Prevent fraud and protect our business

We do not sell your data to third parties.

We process your data under one or more of the following legal bases:

• Contract — to fulfil your turf order or respond to your enquiry.
• Legitimate interests — to operate and improve our turf supply business.
• Legal obligation — to comply with tax, accounting, and regulatory requirements.
• Consent — where you have explicitly agreed (e.g., marketing emails).

You may withdraw consent at any time.

We may share your data with trusted third parties, including:

• Turf delivery partners and haulage companies
• Payment processors
• IT and website service providers
• Professional advisers (e.g., accountants)

These parties only receive the information necessary to perform their services and must keep it secure.

We do not share your data for third-party marketing.

We take appropriate technical and organisational measures to protect your data from:

• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration

Your data is stored securely within the UK or in locations compliant with UK GDPR.

We retain your data only for as long as necessary:

• Order and delivery records: up to 7 years (legal requirement)
• Enquiry messages: up to 12 months
• Website analytics: typically 26 months (varies by provider)
• Complaint photos: up to 12 months, unless required for legal purposes

When data is no longer required, it is securely deleted.

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to certain uses of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at: (To be added).

Our website uses cookies to improve your browsing experience and analyse website performance.

For full details, please see our Cookie Policy.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Our website and services are not intended for children under 16. We do not knowingly collect data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website indicates acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email Address: (To be added)
Business Address: (To be added)

Last updated: 23/04/26